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the men did a great job came as promised and removed old doors and installed the new ones. they did a great clean up and removal of old doors explained what was done and how to care for them. the… Read more the men did a great job came as promised and removed old doors and installed the new ones. they did a great clean up and removal of old doors explained what was done and how to care for them. the doors look awesome. thanks
95 King Philip St
From sales staff to installer, everyone did what they said they'd do and in the time time they said it would be done
Replacement Overhead Garage Doors
What started out as a seemingly easy process with the previous installer seemed totally disrailed once we signed the agreement.
Here's some of the challenges:
- if you want to…
Read more
What started out as a seemingly easy process with the previous installer seemed totally disrailed once we signed the agreement.
Here's some of the challenges:
- if you want to match your house trim color add nearly a 50% uplift to the price and it takes weeks
- installers showed up late and not prepared - we had to complain
- we had to accept a substitute design for our door
- total cost was high
- office support is erratic and not helpful
overall, bad experience
Company response:
Hi Stephen, We are very sorry to hear of your unhappy review of the recent installation of your garage doors. We originally quoted you a paint option that you declined and wanted to paint yourselves after we would drop the panels to you ahead of time, but then chose to have our company paint the panels for you, which does take time and a significant amount of space to do it properly, and is done in our Framingham painting facility. We are sorry of our installers arriving a little later than we scheduled as he needed to pick up a lift at another of our locations on the way, but we sent another of our installers to finish up your reframe/installation of your doors and installation was still completed same day. The substitute doors, as we explained to you, was an upgraded option, but offered to you for same price as originally quoted, as the manufacturer could only do that panel at that time due to a mechanical issue on one of their lines.Initially excited but disappointed in the end
2 days after installation the door started opening and closing on its own - ALL NIGHT LONG. After a quick phone call we were told a service tech would be out in 2-DAYS!! No one showed up (and if… Read more 2 days after installation the door started opening and closing on its own - ALL NIGHT LONG. After a quick phone call we were told a service tech would be out in 2-DAYS!! No one showed up (and if they did they didn't call us or leave any note stating they were there). After another night of it going up and down ALL NIGHT we called again (after major confusion by the person answering the phone) - we were told it would be a week before someone can come look at it?!?!?
Company response:
Hi Michele, After we spoke on the phone this a.m and got your correct last name, we informed you that our tech did get to your home on the date we scheduled while you were in work and reprogrammed your remotes/keyless entry, tech ran everything and it worked fine. We have scheduled for a second no charge visit to further investigate why your door is still opening/closing randomly. Thank you for your patience.Excellent quality and service
Professional and quality service
Quick set up for evaluation and installation
Garage door replacement
Your company made the process of replacing our door very easy and the new door looks and works beautifully.